Work Experience

Freelance Web Developer

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Designed, created and deployed responsive content management systems.
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Developed fullstack web applications using Next.js, TypeScript, Node.js, MongoDB, and TailwindCSS.
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Created and maintained reusable functional components using React.js.
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Developed API end-points following the REST protocol.
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Used Next.js pages router for routing purposes.
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Used server-side rendering for optimization purposes where possible.
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Interfaced with MongoDB using Mongoose ODM.
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Used two-factor authentication systems to ensure end-user security.
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Followed up-to-date web accessibility guidelines and used semantic HTML5 and ARIA to ensure deliverables were accessible for all.
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Hosted websites on Vercel.
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Designed responsive websites and interactions using Figma.
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Ensured agile development through regular meetings with clients.
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Used Github with Git CLI for version control.

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Perform call audits and coach agents, ensuring that agents are up-to-date on policies and processes, and maximizing their KPI targets.
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Provide technical support with toolchains, core software and hardware where necessary.
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Manage back-end support to agents in regards to complex or unordinary circumstances with out-of-the-box solutions within policy, meeting business goals and customer needs.

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Created and deployed 1000s of landing pages and EDMs for various Microsoft Events using semantic HTML5, CSS3, and JavaScript (ES6).
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Used responsive design to ensure deliverables were compatible with any device.
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Followed up-to-date accessibility guidelines and used semantic HTML5 and ARIA to ensure maximum content accessibility.
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Created chrome extensions using HTML5, CSS3 and JavaScript (ES6) to increase team productivity by 15%.
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Used Salesforce Marketing Client (SFMC) for A/B testing and deployments.
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Where applicable, created reusable templates using Adobe Marketo and Adobe Experience Manager for easily repeatable deployments.
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Engaged in peer review to ensure quality results.
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Operated using agile methodologies and processes.

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Created and deployed 4 responsive Jira Dashboard Items using JavaScript, jQuery, semantic HTML5 and Java.
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Increased productivity of internal teams by 20%.
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Used Gitlab with Git CLI for version control.
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Used Gitlab CI/CD tools and designed unit tests.
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Created extensive documentation for future teams’ reference.
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Used Jira for task and progress tracking.
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Used JQL (Jira Query Language) to query specific needs from Jira.
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Created database management using Jira Active Objects and Java.
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Worked with mentors and supervisors to ensure excellent UX.
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Operated using the scrum methodology.